Yes! You can send any message you want to convey to the recipient along with the gift you order through our site. You can include your message in the "Message" field, while filling in the shipping information. We convey customers message at the time of delivery with our delivery letter.

Yes! You can include special instructions like specific time of delivery or any other request you wish to convey to our customer support team. You can enter details in the "Special Instructions" field provided on our shipping details form.

No! The prices mentioned on our site are inclusive of all the shipping and handling charges.

Your order id is sent to you with other order details as soon as you have finished placing your order as an auto responder mail. However if for some reason you lost the mail you can still know your order number. We keep order history for registered users for all the orders placed with us. Login, click on the “My Account” link and click on “Order History” link.

Login. Click on My Account and then enter your order number in the “Track my order” facility. We update delivery records for the orders at every stage and also send you a mail as soon as the goods are out for dispatch. It might take 12 – 36 hours before the records are updated from the date and time of dispatch.

Yes, the recipient can send a return message to you. We'll request all recipients to fill in the return message for you in the delivery confirmation memo and we shall E-Mail it back to you (if any).

For delivery of goods through national / international courier, air cargor and surface cargo, our logistics partners will inform us of any such situation. Thereafter we send our customers an email to immediately provide us with an alternate address for delivery. Our logistic partners will retain the goods at their end for not more than 48 hours. If we receive your intimation within that period we will convey the details to our logistics partner and they will again attempt the delivery, only once. In case you fail to intimate us within stipulated time, we cancel your order and no refund will be applicable.

For delivery of cakes and flowers the delivery of items will be attempted only once. If the recipient’s address is wrong or recipient’s do not stay at that address any more, we will not get back to you for alternate delivery address. Being perishable in nature, neither hyderabadbazaar.com nor our enabling partner will be able to provide any refund against such items or arrange for a delivery to new destination.